Return & Refund Policy

Last Updated: November 2, 2026

At ZAMBO, we want your shopping experience to be clear, convenient, and worry-free. This Return & Refund Policy explains our return procedures, refund conditions, return shipping arrangements, cancellations, and how we handle damaged, defective, or incorrect products.

1. 30-Day Return Policy

ZAMBO offers a 30-day voluntary return period for eligible purchases, starting from the date your order is delivered.

To qualify for a standard return, products should generally be:

  • Unused and in their original condition.
  • Not operated, fueled, or modified after delivery.
  • Returned with their original packaging, manuals, accessories, batteries, chargers, and included components.
  • Accompanied by your order number or proof of purchase.

Products may be inspected as reasonably necessary to establish their nature, characteristics, and functioning.

Your statutory cancellation rights under UK consumer law remain unaffected. For most online purchases, you have 14 days from receiving your goods to notify us that you wish to cancel, followed by another 14 days to return them, subject to applicable legal exceptions.

2. Return Method

Eligible returns must be arranged or approved by ZAMBO before the product is sent back.

Please contact our customer support team and receive return instructions before returning any item.

Do not send products to our business address unless our team specifically instructs you to do so.

Because some of our products are large or heavy, returns may require collection by a freight or specialist delivery carrier. Our team will explain the appropriate packaging and collection arrangements.

3. How to Request a Return

To request a return, contact us within the applicable return period using the following details:

  • Email: contact@zambo.store
  • Phone: +44 7468 460595
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM UK Time

Please include:

  • Your order number.
  • The name used when placing the order.
  • The product or products you wish to return.
  • The reason for your return.
  • Clear photographs or additional information if the product is damaged, defective, or incorrect.

Once we review your request, we will provide the appropriate return instructions.

4. Return Shipping

Return shipping arrangements depend on the reason for the return and the applicable legal requirements.

For change-of-mind returns, customers may be responsible for the direct cost of returning an item where this has been properly communicated before purchase.

For products that arrive damaged, defective, incorrect, or not as described, ZAMBO will arrange an appropriate return solution without charging the customer for necessary return costs.

For large or heavy products, we may arrange a specialist carrier collection where appropriate.

Please do not arrange your own return shipment without contacting us first.

5. Restocking Fee

ZAMBO does not intend to charge a standard restocking fee for eligible returns.

However, where a product has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functioning, we may be entitled to make a deduction for any resulting diminished value, where permitted by applicable law.

This does not affect your statutory rights regarding faulty or incorrectly supplied products.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or significantly different from the product description, please contact us as soon as possible.

We recommend contacting us within 48 hours of delivery and providing:

  • Your order number.
  • Clear photographs or videos showing the issue.
  • Photographs of the original packaging, where relevant.
  • A brief description of the problem.

Please keep the original packaging until the issue has been reviewed.

Depending on the circumstances and your legal rights, suitable solutions may include:

  • A replacement product.
  • Replacement of a damaged or missing component.
  • A repair where appropriate.
  • A full or partial refund, where applicable.

Faulty goods are handled in accordance with the Consumer Rights Act 2015 and other applicable UK consumer protection laws.

7. Non-Returnable Items

Certain products and circumstances may be subject to return restrictions, including:

  • Products that have been operated or used beyond what is reasonably necessary for inspection.
  • Products filled with fuel, oil, or other fluids where this affects safe or lawful return handling.
  • Products that have been registered, titled, or modified after delivery.
  • Opened or installed consumables and wear-related accessories, where applicable.
  • Products damaged after delivery through misuse, accidents, improper assembly, or normal wear.
  • Custom-made or personalised products, subject to applicable legal exceptions.
  • Products subject to specific safety or legal restrictions.

Any applicable product-specific restrictions will be communicated before purchase where required.

These restrictions do not remove your statutory rights if a product is faulty, damaged, incorrectly supplied, or not as described.

8. Exchanges

Direct exchanges for a different product, model, or colour may not always be available.

If you would prefer another product, you may be able to return the original eligible item and place a new order.

If your product arrives damaged, defective, or incorrect, please contact our support team. We will review the situation and explain the available solutions, including repair, replacement, or refund where appropriate.

9. Warranty

Some products sold by ZAMBO may include a manufacturer’s warranty.

Where applicable, warranty terms and conditions will be provided with the product or on its product page.

Manufacturer warranties are separate from your statutory consumer rights.

If you experience a product issue covered by a warranty, please contact us at contact@zambo.store and our team will guide you through the next steps.

10. Refunds

Once we receive and inspect an eligible returned product, we will review the return and arrange any applicable refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

For statutory cancellations under UK consumer law, refunds will generally be issued within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever applies under the relevant circumstances.

For other approved voluntary returns, refunds will be processed within 10 business days after the returned item has been received and the return approved.

Your bank or payment provider may require additional time for the funds to appear in your account.

11. Returns That Do Not Meet the Requirements

A voluntary return may be rejected where:

  • The request falls outside the applicable voluntary return period.
  • The product has been used or damaged beyond reasonable inspection.
  • Original components or accessories are missing.
  • The product does not meet the applicable voluntary return conditions.
  • The return was sent without following the agreed return arrangements.

If we cannot accept a voluntary return, we will contact you and explain the reason.

Where appropriate and legally permitted, the product may be returned to you at an agreed cost.

Nothing in this section limits your statutory rights concerning faulty, damaged, incorrectly supplied, or misdescribed products.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will do our best to stop an order before it enters processing or dispatch.

If your order has already been dispatched, you may still have statutory cancellation rights under UK consumer law.

For most online purchases, you can notify us of your intention to cancel within 14 days of receiving the goods, subject to applicable exceptions.

Where a cancellation is accepted, any refund due will be issued in accordance with applicable consumer protection requirements.

13. Lost or Stolen Packages

If your order has not arrived or you believe it may have been lost during delivery, please contact us at contact@zambo.store.

We will investigate the delivery status with the relevant carrier and work towards an appropriate solution.

If a carrier marks an order as delivered but you have not received it, please notify us so we can investigate.

Our responsibilities as the seller under applicable UK consumer law remain unaffected by carrier delivery updates.

14. Non-Delivery or Fulfilment Issues

If your order is not delivered, becomes lost in transit, or cannot be fulfilled, please contact our customer support team.

We will investigate the situation and work towards an appropriate solution, which may include:

  • A replacement shipment.
  • An alternative delivery arrangement.
  • A full refund where applicable.

We will handle non-delivery and fulfilment issues in accordance with your statutory rights and applicable UK consumer protection laws.

15. Your Legal Rights

This Return & Refund Policy explains ZAMBO’s standard return procedures and voluntary return arrangements.

Nothing in this policy is intended to exclude, restrict, or limit your statutory rights under UK consumer protection legislation, including:

  • The Consumer Rights Act 2015.
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • Other applicable UK consumer protection laws.

If a product is faulty, not as described, or not fit for purpose, you may have additional rights and remedies under UK law.

Where this policy differs from your statutory rights, your statutory rights will take precedence.

16. Contact Information

For questions about returns, refunds, cancellations, damaged products, or order issues, please contact us:

  • Business Name: ZAMBO
  • Website: https://zambo.store
  • Email: contact@zambo.store
  • Phone: +44 7468 460595
  • Business Address: 68 Merebrook Rd, Macclesfield SK11 8RG, United Kingdom
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
  • Time Zone: Europe/London (GMT/BST)

Our customer support team will be happy to assist you with your enquiry.

Thank You for Shopping with ZAMBO

Thank you for choosing ZAMBO. We appreciate your trust and are committed to providing a transparent, helpful, and reliable shopping experience.

Your satisfaction matters to us, and we will always aim to handle returns and refund requests fairly and professionally.