ZAMBO Privacy Policy

Last Updated: November 2, 2026

At ZAMBO, we respect your privacy and take care of the personal information you share when you visit our website, place an order, or contact us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and what choices you have. We handle your personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). By using our website, you acknowledge the practices described here.

1. Who We Are

ZAMBO is the data controller of the personal information described in this policy. Our contact details are in Section 20.

2. Information We Collect

Information you provide directly. When you place an order, contact us, create an account, or otherwise use our website, we may collect:

  • Full name
  • Billing address and shipping address
  • Email address and phone number
  • Order details and products purchased
  • Any note you add to your order
  • Information you submit through our Contact Us form (name, email, and message)
  • Messages you send through our website chat feature
  • Information you give us when contacting customer support
  • Information you give us when requesting a return, refund, or warranty support

Payment information. Payments are processed by our third-party payment provider, Stripe. ZAMBO does not store your full credit or debit card number on our servers. Card details are entered and processed directly by Stripe, which handles payment information under its own privacy policy and security practices.

Automatically collected information. When you visit our website, some information may be collected automatically, including IP address, browser type, device type, operating system, approximate location, pages visited and website interactions, referring website (for example, an ad or social media platform), date and time of visits, and diagnostic and technical information. This information may be collected using cookies, analytics tools, advertising tools, security services, and similar technologies.

3. How We Use Your Information and Our Legal Bases

We may use your information to:

  • Process and fulfil orders and process payments
  • Ship products and arrange delivery
  • Send order confirmations and shipping updates
  • Provide customer support and answer your questions
  • Process returns, refunds, replacements, and warranty requests
  • Maintain and improve our website, products, and services
  • Measure and improve the performance of our advertising
  • Detect and prevent fraud and protect the security of our website
  • Resolve disputes
  • Comply with legal and regulatory requirements
  • Keep business and transaction records

Under UK GDPR, we rely on the following legal bases:

  • Contract: where we need your information to take and deliver your order.
  • Legal obligation: where we must keep records, for example for tax and accounting.
  • Legitimate interests: where we use your information to run and improve our business, prevent fraud and keep our website secure, provided your rights do not override those interests.
  • Consent: where you agree to marketing emails or to non-essential cookies. You can withdraw consent at any time.

4. Order and Transaction Information

When you buy from us, we may keep information about the transaction, including order number, products purchased, purchase date and order value, shipping and billing information, payment status, return or refund information, and communications about the order. We keep this information as needed to fulfil orders, provide support, process returns and refunds, maintain business records, prevent fraud, resolve disputes, and meet legal requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep items in your shopping cart
  • Keep the website working properly
  • Remember your preferences
  • Support the checkout process
  • Maintain account sessions
  • Understand how the website is used
  • Improve website performance
  • Help protect the website from fraud or unauthorised activity
  • Measure the performance of our advertising and show relevant ads

Strictly necessary cookies are used without consent. For all other cookies, we will ask for your consent through our cookie banner, and you can change your choice at any time. You can also control or disable cookies in your browser settings. Please note that turning off certain cookies may affect parts of our website, including the shopping cart and checkout.

6. Advertising and Analytics

We may advertise our products on third-party platforms such as search engines (including Google) and social media websites. To measure and improve our ads, these platforms may use cookies, pixels, or similar technologies, where you have consented, to collect information about your visits to our website and your interactions with it, such as pages viewed, products added to your cart, and purchases. This information may be used to show you ads for our products on other websites and to measure how well our ads perform.

These platforms handle information under their own privacy policies. You can manage ad personalisation through your browser settings, your device settings, and the ad settings offered by the platforms you use (for example, Google Ads Settings at adssettings.google.com). You can also opt out of many interest-based ads through tools such as Your Online Choices (youronlinechoices.com).

7. Website Services and Chat

Our website uses website technologies to provide online shopping, product management, checkout, order processing, and related features. Information needed to process your order may be stored and handled through our website and related service providers, which may process information under their own privacy policies and terms.

Our website may offer a chat feature to help answer questions about products, orders, and policies. Messages you send through chat, along with technical details such as your device and browser type, may be collected and stored so we can respond to you, improve our service, and keep records of support requests. Some chat responses may be generated automatically using AI-based tools. Please do not share sensitive information, such as full card numbers or passwords, in chat.

8. Payment Providers

We use Stripe as our third-party payment provider. Stripe may receive the information needed to authorise payments, process transactions, prevent fraud, verify transactions, provide payment services, and process refunds. Stripe handles your information under its own privacy policy and terms.

9. Shipping and Fulfilment Providers

To fulfil and deliver your order, we may share necessary information with shipping, delivery, logistics, and fulfilment providers, such as your name, shipping address, phone number, email address, order details, and tracking-related information. These providers use the information only as needed to provide their services.

10. Service Providers

We may share limited personal information with trusted third-party service providers who help us run our business, such as payment processors, shipping and delivery providers, fulfilment providers, website hosting providers, analytics and advertising providers, security and fraud-prevention services, customer support services, email and communication providers, and technology and infrastructure providers. We share only the information reasonably needed for the specific business purpose.

11. We Do Not Sell Your Information

ZAMBO does not sell or rent your personal information to third parties. We may share information with service providers when necessary to operate our website, process orders, provide services, prevent fraud, or comply with legal obligations.

12. International Transfers

Some of our service providers, including payment, hosting and analytics providers, may be located outside the United Kingdom. Where we transfer your personal information abroad, we make sure appropriate safeguards are in place, such as transfers to countries recognised as providing adequate protection, or the use of the UK International Data Transfer Agreement or Addendum.

13. Marketing Communications

If you choose to subscribe to promotional messages from ZAMBO, we may send you information about products, promotions and special offers, new arrivals, and other marketing updates. You can unsubscribe from marketing emails at any time using the “Unsubscribe” link in the email. You can also contact us and ask that your information no longer be used for promotional purposes.

Transactional messages, such as order confirmations, shipping notifications, and refund notifications, may still be sent when needed to complete or support your transaction.

14. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this policy. How long we keep it may depend on whether you have an active customer relationship with us, whether the information is needed to fulfil an order, provide support, or process a return or refund, legal or regulatory requirements, accounting and business record requirements, fraud prevention and security needs, and dispute resolution. When information is no longer reasonably needed, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

15. Data Security

We take reasonable administrative, technical, and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no website, internet transmission, or electronic storage system is completely secure, so we cannot guarantee absolute security of information sent to or stored by us.

16. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can review it and take appropriate action.

17. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms. These third parties operate independently from ZAMBO and may have their own privacy policies and terms. We are not responsible for their privacy practices, security, or content, and we recommend reading their privacy policies before sharing personal information with them.

18. Your Privacy Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request that we restrict the use of your information in certain circumstances
  • Object to our use of your information, including for direct marketing
  • Request a copy of your information in a portable format (data portability)
  • Withdraw your consent at any time, where we rely on consent
  • Not be subject to decisions based solely on automated processing that significantly affect you

These rights are subject to legal limits and exceptions. We will respond to your request within one month, and we do not charge a fee unless a request is clearly unfounded or excessive.

19. How to Submit a Privacy Request or Complaint

To submit a privacy-related request, email us at contact@zambo.store or call +44 7468 460595. Please describe your request and give us enough detail to understand and process it. We may need to verify your identity before completing certain requests, to protect your information from unauthorised access.

If you are not happy with how we have handled your information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

20. Contact Information

  • Business Name: ZAMBO
  • Website: https://zambo.store
  • Email: contact@zambo.store
  • Phone: +44 7468 460595
  • Business Address: 68 Merebrook Rd, Macclesfield SK11 8RG, United Kingdom
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time, GMT/BST). Saturday and Sunday: Closed.

If you have questions about this Privacy Policy or how we handle personal information, please email contact@zambo.store.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, our website, the services we use, applicable laws, or privacy requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy from time to time.